Customer Service


Frequently Asked Questions

  1. Q: How do I order tickets?
  2. Q. How soon before I arrive in Florida do I have to order my tickets?
  3. Q. Am I going to receive vouchers or tickets?
  4. Q. Do I have to visit a timeshare in order to receive tickets?
  5. Q. I want to order tickets, but I do not have a credit card. May I use another form of payment?
  6. Q. I am ordering tickets with my credit card, but someone else will be receiving the tickets. Is this ok?
  7. Q. What are your shipping methods?
  8. Q. How do you deliver tickets to our resort? Do you leave them at the counter?
  9. Q. Are you open on holidays?
  10. Q. I need to change my order. Is this possible?
  11. Q. I need to cancel my order. Is there a fee?
  12. Q. I want to buy one day passes to the Walt Disney World theme parks. Do you sell them?
  13. Q. Do you offer a Florida resident discount?
  14. Q. I want to buy dinner show tickets, but I do not see where I may choose the date. How do I make reservations?
  15. Q. I want to purchase tickets to Cirque du Soleil. How do I know my seating assignment?
  16. Q. Are Tickets Transferable? Can I give the remaining days on the pass to someone else to use?
  17. Q. Is there any information regarding group rates?
  18. Q. Does The Official Ticket Center belong to any affiliations?

Answers…

  1. Q: How do I order tickets?

    A: You may place an order online, or you may call our office at 407-396-9020 or toll-free 877-406-4836. Our office is open from 8:00 a.m. until 8:30 p.m. EST, seven days a week. If you place your order online, you will receive an automatic email confirmation, followed with another email with more details like your USPS tracking number, map, or other information we may require.
  2. Q. How soon before I arrive in Florida do I have to order my tickets?

    A. We request that you order at least 72 hours prior to arrival. However, you may purchase tickets at our office. All tickets are subject to availability and prices are subject to change. For more information regarding shipping, delivery or pick up, please see below.
  3. Q. Am I going to receive vouchers or tickets?

    A. We purchase tickets in bulk from the theme parks. We do not sell or buy back used tickets. We offer actual tickets not vouchers.
  4. Q. Do I have to visit a timeshare in order to receive tickets?

    A. We do not offer timeshare and will not be able to recommend a company that does. We are a licensed and contracted agent. We purchase tickets in bulk from theme parks and attractions at a discount rate and pass the savings on to you.
  5. Q. I want to order tickets, but I do not have a credit card. May I use another form of payment?

    A. Yes, we do accept other forms of payment. If you are purchasing tickets from our office, you may use cash, traveler's checks, debit card, money order, or cashier's check. All tickets are subject to availability and prices are subject to change.
  6. Q. I am ordering tickets with my credit card, but someone else will be receiving the tickets. Is this ok?

    A. To protect our guests, only the cardholder will be able to receive tickets purchased using their card. We ask for the cardholder to show proof of identification and the original credit card used to make the purchase upon pick-up or delivery. Tickets shipped via USPS will only be sent to the billing address of the cardholder.
  7. Q. What are your shipping methods?

    A. We offer guests to have tickets delivered to your home or business via USPS only. Currently shipping is free to any Continental US address and tickets would be delivered within 7-10 business days, Monday to Saturday. We ship within the continental United States at this time. Please allow at least 24 hours for order processing before tickets are shipped. Signature will be required on all packages. Tickets are shipped to the cardholder billing address only.
  8. Q. How do you deliver tickets to our resort? Do you leave them at the counter?

    A. There is a one time delivery fee of $10.00. Provided you are staying within our delivery area, we deliver between 8:00 a.m. and 5:00 p.m., seven days a week. To protect your investment, we do not leave tickets at the hotel, but deliver to you in person within approximately 30-40 minutes once you have arrived and contacted our office. Tickets are delivered to the credit cardholder and you will be required to show proof of identification and the matching credit card used to purchase the tickets. If you arrive after 5:00 p.m., you may call the following morning for delivery, or you may pick up your tickets from our office. We are open until 8:30 p.m., seven days a week. Our address is 3148 Vineland Road, Kissimmee, Florida 34746. Please ask us for directions by calling our office at 407-396-9020. You may also print our map.
  9. Q. Are you open on holidays?

    A. Our office is closed on Thanksgiving Day and Christmas Day to allow our staff to be with their families. Our office closes at 5pm on Christmas Eve and New's Year Eve. We normally resume regular business hours on January 1st.
  10. Q. I need to change my order. Is this possible?

    A. As long as you have not received your tickets, most changes are possible. Please call our office to confirm your order and request changes.
  11. Q. I need to cancel my order. Is there a fee?

    A. While our terms and conditions are listed on our delivery information page and the order page, please note that we can only cancel your order if you have not received your tickets. Tickets shipped, picked up or delivered cannot be cancelled or returned due to contractual obligations with the theme parks. If you have not received your tickets, and we have not yet charged your account, there will be no fee. If we have fulfilled your order, we will cancel your order per your request and charge a $25.00 cancellation fee as mentioned in our cancellation policy.
  12. Q. I want to buy one day passes to the Walt Disney World theme parks. Do you sell them?

    A. We offer 1 and 2 Day Tickets for Disney but not at a discount. Disney does not allow any Ticket Brokers outside of the gate to offer 1 and 2 Day Tickets at a discounted price. We offer them as a convenience factor to save you time in line at the gate therefore we apply a $5.00 service fee to each ticket ordered. 1 and 2 Day tickets can be purchased directly at the gate. To inquire on those prices, you may call (407)824-4321.
  13. Q. Do you offer a Florida resident discount?

    A. Florida resident discounts are available by contacting the theme parks. Please let us know if you would like contact numbers for the various attractions.
  14. Q. I want to buy dinner show tickets, but I do not see where I may choose the date. How do I make reservations?

    A. Our tickets are good for any day you wish to use them, with the exception of New Year's Eve. This is a special event and must be ordered directly from the dinner show(s). Dinner reservations are required at the Sea World Makahiki Luau, Medieval Times and Sleuth's Mystery Dinner Show. We highly recommend dinner reservations at Pirate's Dinner Adventure and Arabian Nights. We can make reservations for you, or you may call the dinner show directly. You will need your ticket numbers when calling Medieval Times. You will need to notify our office or the dinner show if you have any special needs in your party. New Year's Eve is a special event and we ask that you call our office regarding reservations for December 31st.
  15. Q. I want to purchase tickets to Cirque du Soleil. How do I know my seating assignment?

    A. We ask that you call our office to order tickets to Cirque du Soleil. We will need to know if you have any special needs in your party. We will make reservations for you and notify you with your confirmation number and seating assignment. With the exception of black out dates, Cirque du Soleil has shows nightly, Tuesday through Saturday at 6:00 p.m. and 9:00 p.m. You will need to arrive at the box office at least one hour prior to showtime.
  16. Q. Are Tickets Transferable? Can I give the remaining days on the pass to someone else to use?

    A. Tickets are non transferable and the person who uses the ticket for the very fist time must use the ticket for its entirety.
  17. Q. Is there any information regarding group rates?

    A. We ask that any questions regarding group rates be called in to our office. Groups are generally 20 people or more, and discounts will depend on the attraction you are visiting.
  18. Q. Does The Official Ticket Center belong to any affiliations?

    A. Yes, we belong to the following: American Bus Association Better Business Bureau-Our BBB number is #4000445. You may reach the Better Business Bureau by calling (407) 621-3300. Osceola County Chamber of Commerce Osceola County Sheriff's Association Osceola County Visitors Bureau