Customer Service


Terms and Conditions

* Licensed ticket agents are unable to handle Florida Resident Tickets

For Orders Being Collected/Delivered:

For the customer’s protection, prepaid ticket orders will not be left at the hotel front desk or at the attraction gate. All deliveries will be made only after the customer has contacted our office to verify the arrival at their resort/hotel.

All orders canceled either: [1] four days prior to the arrival date; [2] anytime after the arrival date will receive a $25.00 cancellation fee.


Picture identification (Driver's license/state issued ID or passport), matching the credit card, will be required upon delivery or pick up along with the original credit card. TICKETS ARE RELEASED ONLY TO THE CREDIT CARD HOLDER!!

PLEASE NOTE: TICKETS BEING MAILED CAN ONLY BE SHIPPED TO THE CREDIT CARD BILLING ADDRESS. IF THE BILLING ADDRESS IS INTERNATIONAL, THEN TICKETS MUST BE COLLECTED FROM OFFICE OR DELIVERED TO THE HOTEL.

Tickets shipped, picked up, delivered to Hotel or E-mailed cannot be canceled or returned due to contractual obligations with the theme parks.

E-Tickets: Can not be refunded, transferred or exchanged. E-ticket is provided in credit card holders name only. Full credit card verification, name, address, zipcode, phone number, email address on file with credit card company must be a complete match before "e-tickets" will be provided. E-TICKETS MUST BE SENT TO THE CARDHOLDER'S EMAIL ADDRESS, ONLY. Unverified orders will be set as "pickups" until successfully verified or designated otherwise by cardholder.
*ATTENTION: Once E-Ticket is issued, changes can NOT be made. Must wait to visit Park Guest Services to upgrade.

Prices are subject to change.


THE OFFICIAL TICKET CENTER
3148 Vineland Road
Kissimmee, FL 34746
407-396-9020